Return & Refund Policy

Return & Refund Policy – JINRAIKO

At JINRAIKO, we are committed to providing high-quality products and services to our global customers. We respect the laws and regulations of each country and ensure your consumer rights are fully protected.

Return Eligibility

  • General Products: Items must be brand new and unused. All original packaging and accessories must be intact, with no scratches, stains, or signs of use.
  • Power Banks: Must retain the protective film. If removed, the item is not eligible for return.

14-Day No-Questions-Asked Return

You may return your order within 14 days of receiving it without providing a reason (based on delivery date in tracking records).

  • Products must be unused and include all accessories.
  • If products show signs of use, we may deduct 5–30% of the value based on condition.
  • JINRAIKO covers the return shipping costs.
  • No restocking fees apply.
  • We recommend retaining original packaging.

Returns from Day 14 to Day 30

  • Items must still meet the above return eligibility.
  • Customer bears return shipping cost.
  • No hidden fees or restocking charges.

How to Return a Product

  1. Submit a Return Request: Contact our support team via live chat or email support@jinraiko.com.
  2. Receive Return Instructions: We'll provide the best warehouse address for your location.
  3. ⚠️ Do not return items without approval: Unauthorized returns may be lost and shipping costs will not be refunded.
  4. Ship the Item: Take photos of the item, packaging, and accessories before shipping. Provide a valid tracking number and receipt within 3 days.

Returns Due to Defects or Quality Issues

If your item has a defect or quality issue, contact us immediately. We’ll issue a full refund or replacement once verified.

  • All shipping costs will be covered by JINRAIKO.
  • Please provide a video clearly showing the defect.

Refund Timeline

  • Once your return is confirmed to be in good condition, we will process your refund within 2 business days.
  • Refunds are returned to the original payment method (e.g., credit card, PayPal).
  • It may take 1–8 business days to appear in your account.
  • Return shipping reimbursements (if applicable) are processed via PayPal or other suitable method.
  • JINRAIKO covers damages during transit.

Applicable Laws and Regulations

This policy complies with international consumer protection regulations:

  • EU Consumer Rights Directive (Directive 2011/83/EU)
  • US FTC Rules
  • UK Consumer Rights Act 2015
  • Hong Kong Trade Descriptions Ordinance & Remote Sales Regulation

We will always apply protections based on your location. Contact us for specific inquiries.